[{"data":1,"prerenderedAt":356},["ShallowReactive",2],{"navigation_docs_en":3,"-en-guest-requests":103,"-en-guest-requests-surround":351},[4,21,57,73,78,83,88,93,98],{"title":5,"icon":6,"path":7,"stem":8,"children":9,"page":20},"Getting Started","i-lucide-rocket","\u002Fen\u002Fgetting-started","en\u002F1.getting-started",[10,15],{"title":11,"path":12,"stem":13,"icon":14},"How Azcarte is organised","\u002Fen\u002Fgetting-started\u002Fintroduction","en\u002F1.getting-started\u002F1.introduction","i-lucide-layers",{"title":16,"path":17,"stem":18,"icon":19},"Publish your first menu","\u002Fen\u002Fgetting-started\u002Ffirst-menu","en\u002F1.getting-started\u002F2.first-menu","i-lucide-list-checks",false,{"title":22,"icon":23,"path":24,"stem":25,"children":26,"page":20},"Your Menu","i-lucide-utensils","\u002Fen\u002Fmenu","en\u002F2.menu",[27,32,37,42,47,52],{"title":28,"path":29,"stem":30,"icon":31},"Sections and products","\u002Fen\u002Fmenu\u002Fsections-and-products","en\u002F2.menu\u002F1.sections-and-products","i-lucide-square-stack",{"title":33,"path":34,"stem":35,"icon":36},"Photos and videos","\u002Fen\u002Fmenu\u002Fphotos-and-videos","en\u002F2.menu\u002F2.photos-and-videos","i-lucide-image",{"title":38,"path":39,"stem":40,"icon":41},"Build a menu from photos","\u002Fen\u002Fmenu\u002Fimport-from-photo","en\u002F2.menu\u002F3.import-from-photo","i-lucide-camera",{"title":43,"path":44,"stem":45,"icon":46},"Variants and add-ons","\u002Fen\u002Fmenu\u002Fvariants-and-addons","en\u002F2.menu\u002F4.variants-and-addons","i-lucide-sliders-horizontal",{"title":48,"path":49,"stem":50,"icon":51},"Allergens and dietary tags","\u002Fen\u002Fmenu\u002Fallergens-and-dietary","en\u002F2.menu\u002F5.allergens-and-dietary","i-lucide-wheat",{"title":53,"path":54,"stem":55,"icon":56},"Order list analytics","\u002Fen\u002Fmenu\u002Forder-list-analytics","en\u002F2.menu\u002F6.order-list-analytics","i-lucide-shopping-basket",{"title":58,"icon":59,"path":60,"stem":61,"children":62,"page":20},"Translations","i-lucide-languages","\u002Fen\u002Ftranslations","en\u002F3.translations",[63,68],{"title":64,"path":65,"stem":66,"icon":67},"Menu languages","\u002Fen\u002Ftranslations\u002Fmenu-languages","en\u002F3.translations\u002F1.menu-languages","i-lucide-globe",{"title":69,"path":70,"stem":71,"icon":72},"Assisted translation","\u002Fen\u002Ftranslations\u002Fassisted-translation","en\u002F3.translations\u002F2.assisted-translation","i-lucide-wand-sparkles",{"title":74,"path":75,"stem":76,"icon":77},"QR codes","\u002Fen\u002Fqr-codes","en\u002F4.qr-codes","i-lucide-qr-code",{"title":79,"path":80,"stem":81,"icon":82},"Presentation website","\u002Fen\u002Fwebsite","en\u002F5.website","i-lucide-layout-template",{"title":84,"path":85,"stem":86,"icon":87},"Plans and limits","\u002Fen\u002Fbilling","en\u002F6.billing","i-lucide-credit-card",{"title":89,"path":90,"stem":91,"icon":92},"Guest requests","\u002Fen\u002Fguest-requests","en\u002F7.guest-requests","i-lucide-bell-ring",{"title":94,"path":95,"stem":96,"icon":97},"Table orders","\u002Fen\u002Ftable-orders","en\u002F8.table-orders","i-lucide-clipboard-list",{"title":99,"path":100,"stem":101,"icon":102},"Getting help","\u002Fen\u002Fgetting-help","en\u002F9.getting-help","i-lucide-life-buoy",{"id":104,"title":89,"body":105,"description":344,"extension":345,"links":346,"meta":347,"navigation":348,"path":90,"seo":349,"stem":91,"__hash__":350},"docs_en\u002Fen\u002F7.guest-requests.md",{"type":106,"value":107,"toc":334},"minimark",[108,112,142,147,195,199,218,222,256,271,275,289,292,299,303,313,317],[109,110,89],"h1",{"id":111},"guest-requests",[113,114,115,116,120,121,124,125,129,130,133,134,137,138,141],"p",{},"On the ",[117,118,119],"strong",{},"Pro"," plan, a guest who scanned the QR code ",[117,122,123],{},"on their table"," sees a bell button at the\ntop of the menu, next to the language. They tap it, choose ",[126,127,128],"em",{},"Call a waiter"," or ",[126,131,132],{},"Bring the bill",", and your staff get\n",[117,135,136],{},"\"Table 14 — Bring the bill\""," on the Requests screen and as a phone notification. Staff tap\n",[117,139,140],{},"Done"," when it's handled.",[143,144,146],"h2",{"id":145},"set-it-up-owner","Set it up (owner)",[148,149,150,173,183,189],"ol",{},[151,152,153,156,157,160,161,164,165,168,169,172],"li",{},[117,154,155],{},"Mark your table codes."," In ",[117,158,159],{},"QR Code",", tap the pencil on each code that sits on a\ntable, put the table number in ",[117,162,163],{},"Placement"," (",[126,166,167],{},"Table 14","), and turn on ",[117,170,171],{},"Table code —\nguests can call staff",". Codes on the window, flyers or takeaway bags stay off, so nobody\noutside can call a waiter. You don't need to reprint anything.",[151,174,175,178,179,182],{},[117,176,177],{},"Choose what guests can ask for."," Open ",[117,180,181],{},"Requests → Settings"," and tick the requests you\noffer.",[151,184,185,188],{},[117,186,187],{},"Set the time limit."," How long after scanning a guest may still send a request: 3 hours\nby default. After that the button disappears and requests are ignored, so someone who\nscanned at lunch can't call your staff from home that evening.",[151,190,191,194],{},[117,192,193],{},"Choose who receives them."," Tick the team members who should get requests: you, a\nmanager, your waiters. Save.",[143,196,198],{"id":197},"give-your-waiters-access","Give your waiters access",[113,200,201,202,205,206,209,210,214,215,217],{},"Invite them from ",[117,203,204],{},"Team"," in the advanced interface with the role ",[117,207,208],{},"Staff (guest requests\n& table orders)",". Staff can sign in, but only see the Requests screen, the\n",[211,212,213],"a",{"href":95},"Orders screen"," and their account: they can't change the menu. Remember to tick them as recipients in ",[117,216,181],{},".",[143,219,221],{"id":220},"using-the-requests-screen-staff","Using the Requests screen (staff)",[223,224,225,232,239,245,250],"ul",{},[151,226,227,228,231],{},"Open ",[117,229,230],{},"Requests",". New requests appear on their own: immediately on a device with phone notifications on, otherwise within about 30 seconds.",[151,233,234,235,238],{},"Tap ",[117,236,237],{},"Turn on sound"," once: phones only allow sound after a tap. The screen then chimes and\nvibrates for each new request.",[151,240,234,241,244],{},[117,242,243],{},"Turn on phone notifications"," to be alerted even when the screen is off or another\napp is open.",[151,246,234,247,249],{},[117,248,140],{}," when you've handled a request. Recently handled ones stay listed below with\nwho handled them. A request nobody marks done disappears after an hour.",[151,251,252,255],{},[117,253,254],{},"Open menu"," shows the live guest menu, so you can look up a dish or an allergen\nwithout a separate copy.",[257,258,259,262,263,266,267,270],"warning",{},[117,260,261],{},"iPhone:"," Apple only delivers notifications to web apps on the home screen. In Safari tap\n",[117,264,265],{},"Share → Add to Home Screen",", open Azcarte from the new icon, then tap ",[117,268,269],{},"Turn on phone\nnotifications",". Android phones work straight from the browser.",[143,272,274],{"id":273},"what-guests-see","What guests see",[113,276,277,278,281,282,285,286,288],{},"The bell only appears for a guest who scanned a ",[117,279,280],{},"table code"," recently, within your time\nlimit. After sending, they see ",[126,283,284],{},"Sent — staff have been notified",". If the scan is too old, the\nmenu asks them to scan the code on their table again. After sending, that\nbutton rests for 3 minutes with a countdown, so a guest tapping again and again can't keep\nalerting your staff (even after you tapped ",[117,287,140],{},"). Other requests stay available: a\ntable that called the waiter can still ask for the bill. The buttons are in the guest's own menu language, always with an icon.",[113,290,291],{},"A guest who moves to another table just scans the new table's code: the latest scan wins.",[113,293,294,295,298],{},"While the scan is valid, the table stays in the menu's web address. That's what keeps the\nbuttons working when a guest taps ",[117,296,297],{},"Open in Safari"," after scanning with the iPhone's Code\nScanner. It also means a link a guest shares within your time limit points at their table.",[143,300,302],{"id":301},"numbers","Numbers",[113,304,305,306,309,310,312],{},"In the advanced interface, ",[117,307,308],{},"Analytics"," shows requests per day by type, the average time\nuntil staff tap ",[117,311,140],{},", requests never marked done, and how many taps your time limit\nrefused.",[143,314,316],{"id":315},"turning-it-off","Turning it off",[113,318,227,319,322,323,326,327,330,331,333],{},[117,320,321],{},"Account → Advanced interface → My Venue → Edit",", and under ",[117,324,325],{},"Guest features"," turn\noff ",[117,328,329],{},"Guest request buttons",". The buttons disappear from the menu and your staff no longer\nsee the ",[117,332,230],{}," tab. It's on by default.",{"title":335,"searchDepth":336,"depth":336,"links":337},"",2,[338,339,340,341,342,343],{"id":145,"depth":336,"text":146},{"id":197,"depth":336,"text":198},{"id":220,"depth":336,"text":221},{"id":273,"depth":336,"text":274},{"id":301,"depth":336,"text":302},{"id":315,"depth":336,"text":316},"Guests at a table call a waiter or ask for the bill from the menu; your staff get it on their phone with the table number. Pro plan.","md",null,{},{"icon":92},{"title":89,"description":344},"DzuINC1pg017DKsNd9gwOOe4HwLx-79YUzpb1XJb11w",[352,354],{"title":84,"path":85,"stem":86,"description":353,"icon":87,"children":-1},"What Free, Standard and Pro each include — team, locations, media, languages and features.",{"title":94,"path":95,"stem":96,"description":355,"icon":97,"children":-1},"Guests show their order basket to the waiter as a code; the waiter scans it and every guest's basket adds up into one order for the table. Pro plan.",1792843049218]