Getting help
Getting help
If this guide has not answered your question, message us from inside the app.
Look for the Need a hand? card at the bottom of any manager screen, or open Account → Support.
Sending a message
- Pick What do you need help with? — Dishes & sections, Photos, QR codes, Translations, Website, Plan & billing, or Something else.
- Write your question. Be concrete: "I cannot find where to add a photo to a dish" gets a faster answer than "photos not working".
- Tap Continue on WhatsApp.
Your message reaches us the moment you submit it, whether or not you finish in WhatsApp. You will get a reference number — quote it if you follow up.
What we can already see
You do not need to tell us your account details. Your name, restaurant and plan are attached automatically, listed on the form under Sent along with your message. Do not put passwords or card numbers in the message — we never need them.
Response time
We answer on WhatsApp, "often within minutes, at most a few hours". Pro accounts get priority support.
Language
Write in whichever you are comfortable with: we answer in English, but French and Romanian are fine too.
Before you message
A few things are quicker to check yourself:
- "My menu is empty when I scan the QR code." The menu is probably still a Draft — publish it from Home. See QR codes.
- "My prices disappeared." The product likely has variants, which replace the single price. See Variants and add-ons.
- "I translated the menu but guests do not see it." The language is enabled but not yet Visible to guests. See Menu languages.
- "I cannot add another photo." You have hit your plan's media limit. See Plans and limits.
- "The website page says it is not set up." The presentation website is provisioned by us — message support and we will start it. See Presentation website.